Feeding America: Who Should Care?

Shopping malls are a popular place this time of year. And it is widely recognized that teenagers often hang out at shopping malls. Add this to the fact that teenagers are far and away the most prolific text-messagers and you have an environment ripe for a mobile marketing effort that uses text-messaging/SMS.

Which is why I wasn’t too surprised when I first read the words on a display ad in a local shopping mall that said:

“HNGR
TXTS,
2.”

Clearly, this was a play on the shorthand used when sending a text message. Right? Actually, it’s not that clear. Intrigued, I really studied the ad (I’m guessing more than a teenager would, or anyone else for that matter). I was looking for the payoff, the something to do, the call-to-action.:

image: Feeding America Full Mall Ad

One thing is clear, this is an ad for an organization looking to feed the hungry.

What’s not clear is what the ad means and more importantly, what can I do about it as I walk through the mall? Let’s look a little closer, perhaps there’s something in the details that clears things up.:

image: Feeding America mall ad closeup

Whaa? I get that there are hungry people. You’ve got my attention with the text-message-like copy.  But now you want me to remember to visit feedingamerica.org to ‘do my part’?  Is there nothing I can do right now? In fact, feedingamerica.org isn’t even designed to be read by a mobile device, sigh.

FAIL.

*****************************************************************************

What could have saved this campaign?

Feeding America has placed themselves in a bit of a tough spot here. They clearly recognize who is likely to be in shopping malls and seeing their ad; they have copy that is short and easy to grasp for a frequent texter. Lost, however, is the connection between who they are talking to and what they want them to do. First, a teen is likely not paying a nanosecond’s notice to the ad regardless of its familiar vernacular. Even if they did engage with the ad is there even the remotest possibility that they’d  write down the URL in order to ‘do their part’? Nope. These are teenagers. This ad is targeting the wrong people.

It is the parents in the  crowd that the folks at Feeding America really want to talk to. Grab them with a more standard line rather than one that looks like a crypic text-message (sorry, no suggestions here. I’m not a copy writer). Then, give them an easy way to do something right there, whether it’s sending an SMS or scanning a bar code. Once engaged, pull them along into a conversation about the cause and even solicit a mobile donation.

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